Factor 01
Headcount
One flat number per user, so your bill scales exactly with your team — no per-device counting.
Your IT department,
run remotely.
Per-user billing scoped to your business, a full security stack on every seat, and zero truck-roll fees — watched around the clock by a team that works the way yours does.
Pricing
Billed per user.
Scoped to your business.
No two teams need the same coverage, so we don't force it through a published price list. Tell us your headcount and what needs to be covered, and we'll send back a fixed per-user quote.
Factor 02
Coverage
Business-hours helpdesk or 24/7 monitoring, basic endpoint protection or managed detection & response — you tell us what "covered" needs to mean.
Factor 03
Compliance
HIPAA, CMMC, or no formal requirement at all. Regulated teams need more than a lean startup does, and the quote reflects it.
Remote-only by design. Need hands-on or on-site support? See our managed IT services →
Web and software builds are quoted the same way — scoped to the job. The hosting and support that follow them are published, though. See website pricing →
Why remote-first
The model is the savings.
Remote-only isn't a compromise — it's how the rate stays predictable and the coverage stays honest. No trucks to roll, no travel to bill, and eyes on your systems around the clock.
- No on-site trips or travel fees — every issue handled over secure remote tooling
- A full security stack, scoped to what your team actually needs covered
- Per-user billing — one scoped number per employee, however many devices they carry
- 24/7 monitoring with a sub-hour response SLA, so problems clear before your team logs on
FAQ
Questions, answered
before you ask.
What teams usually want to know before moving their IT to a per-user model.
What counts as a user?
A user is a person on your team, not a device. One flat monthly rate per employee covers the devices they actually use — laptop, desktop, and phone.
Do you charge on-site or travel fees?
No. Remote IT is handled entirely over secure remote tooling, so there are no travel, dispatch, or minimum-visit fees. The savings stay in your rate.
What if we occasionally need someone on-site?
Remote IT is remote-only by design. When you need hands-on or local work, our managed IT services cover on-site support — and we'll help you combine the two.
Can our coverage or headcount change later?
Yes. Your bill follows your headcount, and we'll rescope your coverage and requote it whenever your needs change.
What's the difference between the 1-year and 3-year term?
Both are billed monthly. A 3-year commitment locks in a lower per-user rate for 36 months with no annual increases; a 1-year term trades a slightly higher rate for more flexibility.